EdwinPayoneer ✭✭✭✭✭✭✭

Hi @JakeG, registered mail is only an option available to specific areas. If it is available for you, you would not need to select it since it would be the default shipping method.

Hi @ridamaqbool . This could indicate that we need some information to process the payment. You should log into your account and refer to "settings" then "Verification center". Here you will find any requirements that are needed from you to process the payment.

HI there @avtokeysoft. Our payment team is still in the process of reviewing the information you provided. This is a process that can take some time as they can only review cases in the order we receive them in. We ask for your patience during this process and expect to have an update for you soon.

Hi @shalimar. There do not appear to be any pending incoming payments on your account. If you believe this is incorrect, please send me a private message with your payment i.d. and I will gladly take a look at it.

Hi @shalimar. There do not appear to be any pending incoming payments on your account. If you believe this is incorrect, please send me a private message with your payment i.d. and I will gladly take a look at it.

Hi @Mian_malang . I see that your account with us is approved and active. I am not sure what it is that you are waiting for exactly, but if you have an open case please send me a private message featuring your reference number and I can check this for you.

Hi @BuluIE . I am sorry about the long wait on this. I see that you are speaking with our support team about this now, and they have sent you an update on the case today. In their last email they did advise of a time frame in which an update should be provided. Please refer to this, and if you have any other questions let…

Hi there @m5110m. The Global Payment Service is currently unavailable for new customers in your country. We are working to make it available again and hope that this is a temporary measure. In the meantime, we apologize for any inconvenience this may cause you. Although you can not use this payment method, you still have…

Hi there @ahmdahmyd. Send me a private message on this forum with your Payoneer customer i.d. number or email address and I can check on this for you,

Hi @weinerkervens . I am sorry to hear about the long wait. The issue could be related to the shipping address you entered for the card. I would suggest contacting our support team directly today to assist with this case. Confirm your full shipping address with them, and they should be able to help. Click here to contact…

Hi @Laiq . Glad to hear you received your funds. Sorry again for the long wait on this.

Hi there @Mirjobaidulkarim . I would suggest contacting our support team directly in this case. That is an unusual amount of time to receive no follow up. You can click here to send them an email.

Hi there @Nusa . Can you tell us which service you are trying to use when you get this message?

Hi @karencho . It is possible to have your name updated. You just need to contact our support team directly. When you do, have a legal name change document available, and an explanation for the change. This should be all that our approval team needs to make the update.

Hi @panggz8 . I am sorry for the long wait you have had with account approval. Our system usually updates instantly when a document is provided, so it is most likely that the 27th was the date that your information was submitted. The good news is that once this is done, a message is sent to our approval team to notify them…

HI there @faruktopuzzl2. Sadly, this is something we can not assist with over the public forums. I do see you spoke to our support team today, so you should be receiving an update from them as soon as one is available. Sorry for any inconvenience this may cause.

Hi @ZamanArif . Sorry for the long wait. Right now our approval team is experiencing some higher than usual volumes. They are working hard to get this resolved as soon as possible, so you should receive an update on your account status soon.

Hi there @salmansaeed . We only allow one account per individual user, so instead of closing the account you currently have, you may want to contact support to assist you with getting it active for use again. If you need help with this, just click here to message our team.

Hi there @nasrullah_wpd ! It looks like your bank account is already approved. Please let us know if you need anything else.

Hi there @Nomozine . For this, it could mean that your payment method is offline. You should check your dashboard in your Payoneer account to see if one of your balances/cards is blocked.

Hi there @Kojo1987 . Sorry to hear that you are waiting for a payment. I checked your account today and it appears that this case is resolved and your funds have been approved. If you are still experiencing trouble with this let us know and we can check further into this for you.

Hi there @tulips . It is definitely possible to withdraw funds you have in your Payoneer account to the bank account you registered with us. To do this you just need to refer to the "withdraw" tab in your Payoneer account and follow the page instructions to initiate the transfer. Please note that there are minimum…

Hi @benkhaoua, a member of our support team will be in touch with you soon in regards to this request. Please check your email inbox for an update.

Hi @Raoof717 , appears that the approval department messaged you about this case on 8/19. If you do not see this message from them let us know and we will ask for it to be resent to you.

Hi @Codename404. It sounds like your Payoneer account may still not be approved. This is causing Fiverr.com to send you through the registration prompt when you are trying to withdraw your funds. For this, I would suggest contacting our support team directly so they can check your account status. and provide some insight…

Hi @Aizzle, when a transfer is rejected it can take around 14 business days for it to be returned to us.

Hi there @hichamino , this usually happens when there is an unfulfilled verification on your Payoneer account. I would recommend that you log into your account, refer to "settings" then choosing "verification center" to see if there is any outstanding requests. If you see none, then contact our support team via phone,…

Hi @kerlymoram, at the moment, the live chat feature is something that is not available to all of our users. It is generally available for those using their account very frequently to receive and send payments. If you use the contact Payoneer form to send an email, you should have a response within 3 business days to your…

Hi there @mynulhasan . Sadly, once an account is blocked due to a break in the terms and conditions of service, there is no other actions we can take to reinstate it. The decision made to block the account can not be undone. I am sorry that we can not provide you with more assistance in this matter.

Hi there @RameshSri , I am sorry for the time it is taking to get this issue resolved. I would suggest contacting a member of our support team directly for assistance with this. You can reach them by clicking this link: https://payoneer.custhelp.com/app/ask/l_id/1

Hi @franzduro , I would recommend reaching out to our support team directly for some assistance with this. Calling tomorrow during 9AM EST to 5PM EST would be best as our approval team is working during this time. This would allow our support agents to contact them directly to expedite the review of your i.d. and get the…

Hi @Adrianj , early on in your usage of our service we will ask you to verify payments you are receiving so we can have a better understanding of how you use our service. This won't happen on each payment you receive, and will happen much less often as you complete reviews.

Hi there @Francisco1985 . The answer to youe question is yes, you do need an established and active Payoneer account before ordering a prepaid card.

Hi there @gitachud . It sounds like your case is more so an issue with a payment you have received to an account with a invalid or expired card. That is the only reason I can imagine a new card would be required to complete merging the two accounts. In that scenario it is needed because there must be a destination for the…

Hello @Polove and @hayrapetyansusanna1 . When you link a funding source to the Payoneer account the link established is permanent. Even in the case that you close an account, the connection remains. This is done with the idea in mind that if you wanted to use our service again, you could simply reactivate the closed…

HI @Appleyard2l . First let me say that I am sorry to hear about your hacked account. I understand how this can be a frustrating and confusing time for you, and hope to make some sense of the process that is under way with your account. The first thing we want to do is secure and help you regain access. We do this by…

Hi there @shan_rcrox . Thanks for applying to use our service. In general it takes about 2-3 business days following the submission of your documents for our approval team to review and make the final decision on your application. So you should have an update on the status of your application soon :)

@Marvellous1010 You can send it to our support team directly by clicking here.

Hi there @jhonnyp . The approval of a new bank account to use for withdrawal typically takes 3 business days to complete. If you are referring to a transfer of funds to a bank account that is already on your account it will normally take 3-5 business days. Hopefully this helps :)

Hi there @ZaidHajjaj. Thanks for bringing this to our attention. I am sorry for the long wait for an update on your application. The process to translate and review an application can vary in time. Keep in mind that we do need to translate and verify the document you provided, then have our approval team make the final…

Hi @MuhammadRizwan. The withdrawal limit is set with a few factors in mind such as the average withdrawal amount in your region, fees, and regulations. We understand that this amount may be difficult for you to reach. If you wish, please send a message to our support team so they can evaluate your account and see if there…

I am sorry to hear that how long it took for you to receive your payment @Obolenski . Thankfully the issue is resolved now. Hopefully in the future this does not happen again.

Hi there @Sadi1999 . Thanks for signing up for our service. Usually a review like this should only take a few business days. If you find that you have been waiting for more than 3 days after the submission of your documents I would urge you to message our support team immediately. You can click here to contact them.

HI there @khutejafatima. In cases like this I would suggest to contact our support team directly, They can review your account and provide some insight on why your payment has been pending so long and how we can process and approve it. You can click here to send them a message.

Excellent! It sounds like they advised you on how to get a balance account. Having a balance account removes the need for a card when making direct transfers to the bank.

Correct, once you do you will be able to reactivate the card. If you do have any trouble with this please contact our support team showing proof of an incoming payment to the account and they can also help with the reactivation.

Hi there @edza . I see that a member of our support team just replied to your request today. Please check your inbox and send your reply to their last message as soon as you are able. After that, you should receive a response within 2-3 business days.

Hi @mostafatarek. Thank you so much for registering with us! When applying for our service, we sometimes ask for some documents from the applicant so our approval team can make the final decision on the application. When this happens, we can only continue reviewing after the items requested are submitted. Once they are,…

HI there @jay8 . This is likely the verification transfer that Amazon is sending to make sure it can send funds to the bank account you've provided. Verification processes like this are very common when linking a card or bank account to a service.

Hi @sra and @rickmedia . Both of your questions depends on the method you are using to receive the payment. Are the funds coming from a company that partners with Payoneer for payments? Or is this being transferred through the global payment service? The method or transfer used would be the key factor in determining time…

Hi @trtpph . We would need to take a closer look at this to assist you further. I would suggest sending an email or giving our support team a call for more assistance. They will be able to review your account in a little more detail and provide more clarity on this issue. To contact the support team, just click here.

Hi @dewi97. Sometimes the review process on an application can take some time as we do need to translate and review the documents you provide. I sent the approval department a message to update them on this request. You should hear back from them within the next 3-5 business days.

Hi @soni09. When a card is inactive for large periods of time it requires that you post some account activity to be reopened. This means you will need to receive a payment to your Payoneer account first, to be able to use this card again. The payment for this can be sent from a company using the global payment service, or…

Hi @Rabby00. It sounds like the i.d. you provided for review is not sufficient based on our approval teams rules. This would prevent you from adding a new bank until this issue is resolved. Check your email inbox for a message from our approval team. It will include instructions on how you can proceed.

Hi there @edisonaidor . To our knowledge this is not the case. We have many users who are able to receive payments from Paypal with the use of the global payment service. One important thing to remember is that your Paypal account requires a valid credit or debit card for the link between the bank we provide you with, and…

Hi @dastgeer_194. This error message appears when you are trying to withdraw funds from a card that you do not yet have. In order to access the funds on that card you will need to receive and activate the card first. If you do not have a card because it has not yet arrived you should see an email from us prompting you to…

Hi there @aryal. Typically an application takes 3 business days to review. So you should ideally have a response by Wednesday.

Hi @usman456 . I see that you posted this twice. So we did remove one of the duplicate posts to avoid any confusion on where we could communicate with you. In the future please try to limit your topics to one per question. This helps us to address your questions in one clear location without the possibility of holding the…

Hi there @iamahmedshah . The source of the payment is another important factor in card eligibility. If the payment has come from an E-wallet/payment service (i.e. paypal, skrill, stripe, etc.) or from another user of Payoneer using our in network payment feature, it won't help you with this. For the payment to help you…

HI there @Obolenski. Sorry if you were not updated on the post being removed. I see this was sent back in early April, can you tell me. Has your issue with the Patreon payment been resolved?

Hi @taseer_bukhari15 . Reviews can take some time to complete. In some cases up to 10 business days depending on the kind of review taking place. To speed this process up it is important to provide and request information that our support teams has asked for. If you have been waiting for longer than 10 business days,…

Hi @taseer_bukhari15 . Reviews can take some time to complete. In some cases up to 10 business days depending on the kind of review taking place. To speed this process up it is important to provide and request information that our support teams has asked for. If you have been waiting for longer than 10 business days,…

Hi there @ahmed552000 . It sounds like you need an Amazon statement to start receiving your payments. You can click here to view a guide on how to order this right from your online account. Please let us know if you need any additional assistance on this!

Hi @ssionel . In order for us to better assist you can you send me a private message with your Payoneer user i.d. and the reference number for the last email you have sent us?

Hi @ssionel . In order for us to better assist you can you send me a private message with your Payoneer user i.d. and the reference number for the last email you have sent us?

Hi @ssionel . In order for us to better assist you can you send me a private message with your Payoneer user i.d. and the reference number for the last email you have sent us?

Hi there @istiakiste . We currently do not offer business loans with our services. If this changes in the future you can be sure that we will make an announcement about this via email to our users. Sorry we could not be of more assistance in this.

Hi @zain_ansari . There are currently no specific restrictions that prevent our card from working in Pakistan but there are times where this general error occurs. I invite you to click here and check out this thread. Many users post here to share which ATM's they were successful in using.

HI there @Viscott , thanks for opening an account with us! We currently have a withdrawal minimum set at $50 for our users. In the past it is correct that this number was much higher, sometimes $1000. But since then we have discovered that $50 is an appropriate minimum that all of our customers can benefit from.

The name that the bank account is under wont necessarily affect the transfer unless it is incomplete or invalid. This is usually resolved with our approval team verifies the name on the account with your help. That being said it is totally okay for you to add a new bank account under a different name, as long as that name…

Hi there. It looks like you have sent this request to the English Payoneer forum. For support here we do ask that your questions are submitted in English only. If you wish, you can contact our support team directly for help in your preferred Language. Just click here to send our team your message.

If you are looking to access funds in USD this would be the best way. Just keep in mind this requires that the USD currency option is available for bank withdrawal in your region. Even if you do have a bank account that supports this, we may not have a processor that can offer this. To be sure just try to add your bank to…

This error should only come from an error in one of the account numbers used. If you find that you are having some trouble adding the bank you can always contact our customer care team with a copy of your Bank statement or Voided bank check. They can assist in adding the bank account manually. To send an email, click here.

Hi there @WillianMarcs. It sounds like the funds you used for the attempted transactions are on hold. This hold is called a pre-authorization. A pre-authorization is a common occurrence with card transactions. Merchants will put the funds required for a purchase into a pending transaction. They do this to verify that there…

HI there @misterking . It typically takes 3-5 business days for us to receive, review, and load a payment send via the global payment service. So it should not be much longer before the funds reflect.

Hi there @muhammadadyl . Unfortunately you would not be able to connect your Universities bank account to this account for withdrawal. Typically using another person, or in this case, businesses bank would require some additional verification. We do not recommend trying this method.

Hi @gugi , Thanks for your reply. It sounds like one of your accounts has a program that is not compatible with the other. This means that you would need to maintain the accounts separately in order to receive your payments. My apologies for any inconvenience this may cause.

Hi @alexpl. You would need to contact our customer support team to change the bank account. You can send them an email by clicking here. Someone should respond to your request within 3 business days.

@ssionel It is not required to log in to contact our support team. Just send the message to our support team by clicking here. Send me a private message featuring the reference number for the email you have sent and we can have support take a look at your request. Also please understand, email correspondence is not a…

Hi @gamaan . Thank you for your kind words. Hopefully our bank transfer team is able to provide more info on this soon. Please know your case is being handled with great urgency and care. As soon as we are able, an email will be sent to you with an update.

Hi there @faresaly. How may we help you today?

Hi there @Elbrag . We thank you for your interest in using our service to receive payments. At the moment, we are not compatible with trading platforms, so we are not able to support you in payments from sources that participate in these activities. To learn more about lines of business that may be prohibited, please refer…

HI there @Gungor_Bayram ! Welcome to the forum. Feel free to reply here with your question and we will happily assist :)

Hi @alexpl . I have merged your questions into one forum to make it easier for you to see both answers:) It is definitely possible to use a bank account with no balance on it to open your Payoneer account. The bank account is only for purposes of receiving funds, so it will never be expected that funds would be transferred…

HI there @gamaan . I am very sorry ro hear that the MT103 was not successful with the bank. This is very unusual news as this document is almost certain to resolve issues like this. I do see that a member of our support team spoke to you earlier and has escalated the case further. For now, we must wait to see what steps…

Hi @StacyRich. It sounds like there may be some information that customer care needs to continue processing your request. I would suggest checking your email inbox, or contacting them directly via Phone, chat, or email support. This is the best way to get clear instructions on why your payment is not yet available. To…

Hi @eduardomobe . Since this is specifically related to your account we can not discuss the details of the cancellation on a public forum like this. Feel free to send us a Private message for more details on the cancellation of your withdrawal.

Hi @ucufkhan123 . Today we were experiencing some issues with the password reset feature of our page. Those issues have since been resolved so you should now be able to reset your password with Email or SMS. IF you find that you are still having this issue please send a message to our customer care team to check on this…

Hi @tsenguun . Payoneer accounts are not designed for you to add funds from your personal account. The funds you receive should originate from clients and companies that you complete work for. Click here for a guide that outlines the different ways you can use Payoneer to get paid.

Hi there @hoss . It sounds like what you are experiencing is a verification charge being applied from Paypal or Ebay. This is done to register the card and for the merchant to make sure they can both send and receive funds from the source. The pending transaction should cancel within 7-10 business days once the…

@khan_mahmud96 If you are unable to access the account, and did not receive the recovery email, you will need to contact our customer care team for further assistance. You can click here to reach out.

Hi @MohamedAbdelRhman . Someone should be checking on this for you soon!

Hi @ssionel , the option to use an ATM for withdrawal depends on if you have a Payoneer card. If there is not one linked to your account the it would not be possible. Otherwise it is available in most countries we support with the exception of very few.

Hi @SELENGOKHAN . It usually takes 3-5 business days for us to receive a payment from sites like Amazon. If you do not have the payment by tomorrow please contact our customer care team directly via Phone, or Email to seek further assistance with this. You can contact support by clicking here.

Hi @GadgetDeals . Do you currently have any E-wallet accounts you can link with Shopify? Paypal, or Stripe perhaps?

Thanks for your reply. It looks like the case was just escalated to our bank transfer team today. In a few days they should be able to provide you with MT103. This is a document that the bank can use to trace the transfer and resolve this for you. It does take some time for us to receive this as we do need to wait for our…

Hi there @DmSychov . It seems you may be sending this question to the wrong forum. For support in Russian please direct all questions here.

HI there @ali200324. In order to become eligible for a Payoneer prepaid card you would need to receive some payments to your approved Payoneer account first. As soon as you receive a qualifying amount you will be enabled to place your order. To see the amount needed to request our card just log into your account, and…

Hi there @hnthoai1407 . It looks like you have contacted us in the English support forum. In order for us to assist you we would need you to submit any and all questions and comments in English. If you need help in your preferred language you can send an email to our support team here.

Hi @chrisxisreal . I am sorry to hear you have not received your card yet. 3 months is a very long time to wait before delivery. It usually only takes 2-4 weeks. Have you tried to re-order the card while waiting for its delivery?