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EdwinPayoneer
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Comentarios

  • Hi @tayyabiqbal896 . One of the features of our site is the ability to provide information early, so it can be used when necessary. If you are still seeing the documents you submit in a pending status, and have no pending payments or requests, this simply means that it is not required to have the document reviewed yet. In…
  • HI @nemy. Our team can only review a case like this when you can provide some additional information on the error you are receiving. I see that only recently, you have contacted our customer care team directly about your payment issue in receiving amazon payments. They have provided you with some instructions on what is…
  • Hi @gugi , when adding a new funding source to your account, this message usually indicates that they are not compatible to be added to existing accounts. In cases like this you can use the instructions on bugcrowd to create a new Payoneer account , and register with a different email address. After doing this, once that…
  • Hi there @zeynep. Bank transfers like the one you are mentioning take about 3-5 business days to process normally. If you have not yet received the requested funds it would be a good idea to ask our customer care team for an update on this. they can check to see if the amount was processed normally, and provide you with a…
  • Hi there @chrisawulor. Even though the payment review was declined for your recent Global payment service transactions I would recommend you submitting any information that was requested. The payment team can still review this, and may decide to reinstate your access to the global payment service for future transactions.
  • Hi @tayyabiqbal896 . One of the features of our site is the ability to provide information early, so it can be used when necessary. If you are still seeing the documents you submit in a pending status, and have no pending payments or requests, this simply means that it is not required to have the document reviewed yet. In…
  • Hi there @Marlah. Here at Payoneer we use the current most midmarket rate for the transfers you make. To find this for GBP to TRY I reccomend using the site XE.com. This site has the current most rates that align with our own.
  • Hi @tayyabiqbal896 . One of the features of our site is the ability to provide information early, so it can be used when necessary. If you are still seeing the documents you submit in a pending status, and have no pending payments or requests, this simply means that it is not required to have the document reviewed yet. In…
  • Hi there @HolmsXDjdrestha . I am sorry to hear that you have not received your bank withdrawal. Normally it takes a total of 3-5 business days for the funds to be deposited into your bank account. Today would be the 5th business day since the transfer was processed,so its possible that it is added today. If it is not, you…
  • Hi @pcui3003 I would suggest you contact our customer care team about this. If the transfer is sent to the wrong bank number there is a very likely chance that you will need to wait some time for the bank to reject the transfer, and return it to us. Our customer care team can assist you in correcting the bank account, and…
  • Hi @aster, This email you received was to alert you to some activity on the card that we detected as not being made by you. In order for our team to assist you with resolving this, and disputing any unauthorized activity we will need you to contact the customer care team directly. You can click here to connect with them.…
  • Hi @Zarlasht . The global payment service does not have a minimum or maximum amount for transfers in USD. You could even send transfers a below ten dollars if needed. If you are seeing a limitation, this may be one that is added by Etsy.
  • I understand. But please keep in mind as we are a global company, so any action we take has many implications. Because of this we do have to do a considerable amount of research and planning when implementing any new features. I am sorry that I can not provide you with a more accurate time frame as to when this can be…
  • Hi there @Mowin. One way to access the funds easily would be to order a Payoneer prepaid debit card. This would let you use an ATM to access the funds on the card. The card would follow the withdrawal minimum of the ATM you are using so you should have no issue with withdrawing that amount.
  • Hi there @DrSadek . It sounds like the funds are on hold. This hold is called a pre-authorization. A pre-authorization is a common occurrence with card transactions. Merchants will put the funds required for a purchase into a pending transaction. They do this to verify that there are adequate funds to make the transaction…
  • Hi there @Jhrokon . For security purposes this is not something we can provide you with via our public forums. If you are unable to log in I would recommend you contacting our customer care team to help you recover the account. You can do so by clicking here.
  • Hi there @SManSte . All that's needed is to send the payment as a Sepa transfer to your EUR global payment service bank account. In general we will not offer a service that could cause you any legal issues (assuming they are used as intended).
  • Hi there @tiko123 . To lower your minimum withdrawal threshold you would need to link your Payoneer account to one of the Mass Payout companies we partner with and begin receiving payments from them. If you do, the amount can be put to $50 by a member of our support team. Aside from this it may be best for you to look into…
  • I am sorry to hear you have not received the transfer yet @gamaan . Only the customer care team can assist with this case at this point. They should be able to escalate the issue to our bank team. Can you provide me with your reference number for your last correspondence with them? I can check to see the status of the…
  • Hello @Yennytc2 . It looks like you may have posted this question in the wrong forum. For support in Spanish please refer to this link: https://community.payoneer.com/es
  • Hi there @pquestionaccount . At the moment we do not offer a statement which specifically shows all outgoing bank transfers with all of the exchange rates and fees included. We do however offer a transaction history that can show you all of the incoming and outgoing transaction on the account. So this statement would not…
  • Hi there @queenalthea . We would need some more information to answer your question. Can you share the reference number for the email you received?
  • Hi there @Haig . I am sorry about the long wait for the funds to transfer from your card to balance. For questions like this, please know you can also contact our social media team for support. They can usually answer a request within 24 hours for questions like this. You can send them Private messages on both Twitter, or…
  • Hi @BenKesse! When using your card for withdrawal the minimum is set by the ATM. So whatever minimum that particular terminal uses, will be the minimum at the time of withdrawal.
  • Hi @shamim25 You can still contact our support without logging in. Just make sure to click" If you are unable to log in or do not have a Payoneer Account please click Continue " when accessing our contact page. This will let you send an email to our support team for assistance with logging into your account.
  • @nresp It looks like an email was sent to you to help reset the password online. I just had our customer support team re-send this to you now so you should receive it shortly.
  • hi there @gamaan. At the moment it seems like the transfer is still just processing normally. Since 1/15/19 has passed only 3 business days have occurred. Bank transfers normally take a full 3-5 business days so the funds should be added to your account by 1/23/19. If you notice they are not deposited in that time, I would…
  • Hi there @ismail_Al_amarat . This post appears to have no text other than a title. Can you tell us a little more about your question and what issue you are waiting for an answer about?
  • Hi there @sonapurnama . In cases where funds are sent to an inactive account we must wait for the funds to be cancelled and reversed by the bank. This process can take some time. Its usually between 10 business days to a full month before the funds would be returned.
  • It sounds like you may be looking in the long location. I can see that you posted a topic in the ask the community section of our page. The link to this can be found here: https://community.payoneer.com/en/discussion/56573/transfer-money-from-company-to-inactive-bank-account#latest
  • Hi there @doraseoworld9. You should be able to receive payments from Paypal with no problems. To do this, you will first need to make sure that the Paypal account you want to link to already has a card that is linked to it. This card needs to be active, and have funds on it. With this, your account should be able to pass…
  • Hi there @Kub . We definitely do support payments from Square. There are however some additional steps you may need to take to establish the link properly. Since Square has a deposit/withdrawal verification process in place, you will need a credit or debit card to already be linked to that account before you link the bank…
  • HI there @Th1pitter . The normal waiting time for a review like this is about 4 business days. If you have waited any longer than this its possible that the Payment team may still need information from you to process the payment. My suggestion for this would be to contact our customer care team so they can check on this…
    en Transfer Comentario por EdwinPayoneer enero 2019
  • This link should help with this: https://payoneer.custhelp.com/app/answers/detail/a_id/5992/kw/add%20payee
  • Hi @KingMe2 . At the moment we do not offer a payment gateway service, but we do work with one. I would suggest you looking into the company 2checkout. They partner with us and can provide a great way for you to get paid on your website, while allowing you the flexibility to send the funds to your Payoneer account and…
  • Hi there @dextermullen . I am sorry to hear you are experiencing an issue with the card. Have you had a chance to contact these merchants to see if they can provide you some insight on why the payments are failing? Also if possible can you tell me the nature of the products, or provide links for Eneba, Gamivo, and cdkeys .…
  • If you are not able to connect to a live chat I would suggest trying an email or calling in. We also offer some support via facebook or twitter which may be able to assist. Unfortunately this is not a request we can help you with via our public forum as it will require us to collect some account specific information.
  • Hi there @MemoFar . A member of our support team would be able to provide this to you, but it does require that you verify some information about your account. My suggestion would be to reach our to our customer care team by clicking here, or contacting a member of our social media team via direct message on Facebook or…
  • Hi there @ematus . I am sorry to hear that you've had this experience with our customer support team. I assure you this is not usually the norm for general questions like this. I would be happy to provide a little more clarity on this for you. The Pay feature is indeed optional as stated above. It is an option you can…
  • Hi there @thehaider . The annual fee is charged on the Per card basis. So it is possible that you will be charged for this card as well. Another factor in this is the expiration of the last fee that was paid. To check this you can contact our customer support team directly by clicking here.
  • Hi @cypher01 . I am sorry to hear about this. I would be happy to clarify a little bit about the card fees to help you better understand why this has happened. The card annual fee for a prepaid card covers its use for the Calendar year. Upon issuing the card starts with a $0.00 balance, but as soon as the card is funded…
  • HI there @AhmedS . It is possible to get funds from 2checkout to your Payoneer account. You may notice that when you try to add 2checkout to your account online, that it advises you to order a new prepaid card. If you check this page, you will also see an option advising you to log in if you already have an account. If you…
  • HI there @selnomeria . Thank you for reaching us and welcome to the Payoneer Forum! At this time we do not yet have 2 Factor authentication available for our accounts. Not to worry, we are currently looking into this and other additional security options which we may implement in the future. As soon as something like this…
  • Hi there @nemy . In this case creating a new account would not help. All of our accounts offer the same kinds of global payment service banks. My suggestion would be to contact our chat or email support so they can review your account, and advise on why the payment was refused. Once we have a more clear understanding of…
  • I'm relieved to hear that your payment arrived!!! Tell your cousin his name is excellent :-)
  • Hi @pawiromitchel. In general with our service you are not allowed to load funds to your Payoneer account from your own personal bank account. To load funds to your Payoneer account you do need to receive payments from clients or companies you work for.
  • There are some occasions where a certain processor is able to deliver the funds to your local bank sooner. We do work with a few different intermediary banks, so it is possible that the intermediary that handled this transfer has changed. A deposit time of less than 3 business days is extremely rare, which is why we never…
  • Hi @Aleksandar88 . Thank you for considering our service to help manage payments for your business. Whenever you withdraw funds from your local account it will show as a transaction from Payoneer.
  • Hi there @Ihprince . The i.d. verification is an important part of the processing of payments you receive. If you have not heard back in response to the document you submit, you can check with our customer care team to see the progress on this. You can contact them by clicking here.
  • Hi there @ariunbaatar . In order for us to check on this we would need more info from you. Since we prefer not to discuss account details over our public forum, I suggest you contact our social media team. You can do so by sending a private message to us on Twitter or Facebook. Our social media team does an exceptional job…
  • Hi @aya1907 , unfortunately we would not be able to complete this via our forum. But our social media team is exceptional at connecting clients to Customer care. I would suggest you send a private message to us on Facebook or Twitter so one of our team members can assist you in this.
  • Hi there @laure_cameroon . I would be happy to answer this for you :) Although in the past you have had withdrawals arrive in your local bank account within a few hours, this is actually not the norm for a transaction like this. The normal waiting time is around 3-5 business days in total. That being said, it is likely…
  • HI there @Issa_Maria . It sounds like what you are experiencing is a hold on the funds. This hold is called a pre-authorization. A pre-authorization is a common occurrence with card transactions. Merchants will put the funds required for a purchase into a pending transaction. They do this to verify that there are adequate…
  • Hi there @aya1907 . This usually occurs when there is an unfulfilled request within your online account. I would recommend you contacting our support team directly to confirm if this is the case. You can reach out by clicking here.
  • Hi there @selmamehdi . Typically we only issue a document like this for a bank transfer we have sent outward to your local bank. If this is in regards to a payment you sent us from another service, you would need to seek an MT199 from Entropay. You can get a statement for the transaction itself if you wish, you simply need…
  • Hi @sparklingturtle , in order for us to answer this we would need more information. Mainly which platform are you using to book and collect payment from your clients?
    en Transfer Comentario por EdwinPayoneer enero 2019
  • HI @yoshi_ichiro . Basically this means that the ability to pay other Payoneer users has an eligibility requirement. This requirement is to be an active payment receiver from companies and clients you are working for. After you receive enough payments to make yourself eligible the feature will be unlocked on your account…
  • @Tomas2017 You can enter the abbreviated name similar to how it appears on the card. This should allow you to add the account. What may happen in this case is our approval team will message you asking you to verify the name once more, but in this case once you discuss this with them they can approve the account.
  • HI there @Umair_Afzal. When linking your card to a marketplace, like the play store, your card will need to have a balance available on it. This will help it to pass any card verification that the site may have. You should check your Payoneer card balance to ensure that it has funds on it to complete this.
  • Hi @tahsinzisan Unfortunately no. In network payments from other Payoneer users and payments from E wallets or other payment service providers would not help to order the card. The payment has to originate from a company that can pay via the global payment service, a client that can pay you via our billing service, or from…
  • Hi there @mlprince . First and foremost let me assure you that we at Payoneer take account security as one of our highest priorities. I appreciate your feedback on this, and want to let you know that as we continue to evolve as a business we do take feedback like this very seriously. We are looking into 2FA as well as…
  • Hi @Tomas2017 , Is it possible for you to abbreviate the name in any way?
  • Changing the payment method manually is not supported with Appen. You would need to contact our customer support team to seek assistance with this. To contact our team click here.
  • Hi there @rubx2y and @raselahammed113 . Currently we do not offer a Payment Gateway feature through our service, but we do partner with a site that does. I would recommend you looking into a company called 2checkout. They offer payment gateway services and can be connected with a Payoneer account to transfer the funds.
  • Hi there @Paultx . The currencies we offerfor the prepaid card match that of the currencies in your Payoneer account. The card is usable worldwide. In any atm or purchase you make the funds would be converted from USD (or eur depending on the card you receive) to the currency requested by the merchant. There is a…
  • I am sorry to hear that @kurt_halley1990. You may also be able to withdraw funds via cash disbursement when you make a purchase.
  • Hi there @exbungee . Unfortunately we do not support payments from a pension account with our service. We would not be able to assist you with this. My apologies.
  • Hi there @kurt_halley1990. Currently we use Mastercard as our main card provider, so we would be unable to issue you a card through Visa. You should still be able to use the card to make purchases, or even withdraw funds from your Payoneer account to your local bank account via our withdrawal service.
  • Hi there @Joaquinb. It looks like a member of our customer care team has already contacted you about this. Please feel free to check your inbox and reply to their request at your earliest convenience.
  • Hi there @Roj . As @rashid01 said it is easy to do so. All you have to do is register for a Payoneer account through a company we partner with. Please just note that company must offer the prepaid card method of payment for this to work.
  • Hello @CHIBBYPROZY . Usually this is caused by the payment not being complete on the senders end. I reccomend confirming with them for certain that it was sent. Can you tell me, which method did your client use to pay you? Do you have a payment i.d. for the amount in question ?
  • Hi there @meetmrabhirup . In general we are able to receive payments from most US based companies that do not partner with us using this method, as long as they fall within the terms and conditions of the global payment service. Unfortunately travel and booking agencies are not covered by this, so we can not receive…
  • That is correct. You should have an update this Wednesday.
  • Hi there @Mfaizankhan . This usually happens when your Usd balance has been closed, or card has become expired. For more assistance with this you can contact our customer support team by clicking here.
  • Hi there @ykoc . A member of our support team did contact you just today with instructions about how you can download this right from your online account. In case you did not receive this message here are the steps: * Log in to your Payoneer online account. * From the main menu, go to Activity and choose Store Manager. *…
  • Hi @AkhlakPranto. You should be able to see the payment and the date it is set to load right from your online account on Payoneer.com. If you do not see this, you can click here and you can get in touch with our support team for more information on your payment.
  • Hi there @najmulkarim. Please contact our customer support team directly for further assistance with this. To contact them click here.
  • Hi there @najmulkarim . For assistance with this you will need to speak to our customer support team directly. You can click here to open a request.
  • Hi there @kalsoom . As we are a service that provides you payment processing for business transactions, we are requesting these linked to help connect the payment to a business or service you provided to a client/s. The screenshots should be from the site you use to connect with your clients, and help verify your…
  • Hi there @Chaffary . Thank you for your application. Please keep in mind that our review time happens in business days. This means that Saturday and Sunday do not count towards this review time. You should have an update on this By Wednesday at very latest.
  • Hi there @Summit111 . Unfortunately it looks like this site is one that uses investing and the sale and trading of assets to earn funds. Right now we do not support this method of payment with the services we offer.
  • You are most welcome @b_foudili !
  • Hi there @neekola . Right now we do not offer a service which lets you get a notification with all of your the actions you take on your account. We are however exploring the possibility of offering this in the future.
  • Hi there @gusnorman123. Please do not reveal personal card data like this within our social platforms. WE will need to block this card for security purposes. Please contact our customer care team so they may assist you with receiving a replacement.
  • Hi @sarp . Please send me a direct message with the email address related to the account.
  • Hi @nresp . Please send me a direct message including the email reference number that you received when contacting customer support. I will see if we can get your request looked at by our team.
  • HI @faizanchaki , you should get an update on this soon. The new years eve and day holiday are not considered business days, so the re-verification could not begin until today when we went back to normal business days. Sorry about the wait.
  • Hi there @Debosdas. While the USD account is under review you would not be able to use it when trying to make a withdrawal. All you can do in this case is wait for the review to conclude. Please make sure during this time you pay extra attention to your email inbox as the team reviewing your account is sure to contact you…
  • Hi there. @anhnhHD, recently we have had some holidays pass, which may have caused a delay in you receiving a response on your email to the support team. I would suggest sending a new message, or contacting us by live chat or phone support. An agent should be able to help you order the card right then.
  • Hi @sarp , in this case I would suggest contacting our support team directly via Phone or live chat support. They will be able to clarify what is happening with the account and escalate the case if any technical issues may be taking place.
  • Hi there @Ghiles . My suggestion would be to contact Western Union immediately asking them to cancel the transfer.
  • Hi there @Roj . When creating an account on Maxbounty you would need to make sure you select prepaid card. Doing this should bypass the bank account requirement to linking it to a Payoneer account.
  • Hi there @Ayoub0123 . In order for us to advise you on this I invite you to contact our customer support team. Please click here to contact them.
    en Paiement Comentario por EdwinPayoneer enero 2019
  • HI there @sajeel. We do have other users in Pakistan who experience this occasionally. It is usually due to the ATM not accepting our card. While we should work in all location in your country, there are times where you may run into this problem. If you click here, you will find a thread where other users have listed ATM's…
  • Hi there @andreabutaru . If you have an issue with some pending funds you would need to reach out to our support team for more assistance. You can do so by clicking here.
  • Hi there @AhmedS and @friend4chams . Right now we have some specific companies that we partner directly with which offer this option. Typically the physical card is the more popular choice of our account holders, but as the demand for a virtual card increases I am sure this option will become more available.
  • Hi @Johan_alm. The normal time for a document review is approximately 3 business days.
  • HI @diewhilelive. Generally, the accounts we issue do start with the options to receive USD, EUR, or GBP, but the currency you receive can depend on the source of the payment. I would recommend checking the currency settings from the account the payment is originating from. If you are being paid by one of our partner…
  • Hi @usman456 . Typically it takes 3 business days for a document like an i.d. to be reviewed. You should get an email from our team as soon as it is complete.